Programs

• Understand that behavior change occurs slowly and in increments. CCA staff support clients in making their stated goals at their own pace and view small changes as success.
• Maintain an environment that is safe, comfortable and confidential for everyone receiving services regardless of race, ethnicity, language, gender identity, sexual orientation, drug use, and/or mental health.
• Form positive relationships and understand that trust is the first step towards effective service delivery.
• Offer people choices/options to help guide their decision making process by emphasizing client strengths and not forcing service provider opinions.
• Ensure staff is well trained to deliver services in a culturally competent, non- confrontational and non-judgmental manner.
• Provide accessible services that are not solely appointment based and occur on a drop-in, on-call, and as needed basis.
• Sustain  limited requirements for services eligibility.
• Maintain effective communication and collaboration between all Client Services staff and other community members/service providers.
   

PREVENTION AND EDUCATION SERVICES
Rooted in the Stages of Change model, (Prochaska et al., 1992) a widely-accepted approach in public health circles, the prevention and education programs seek to reduce HIV/STD transmission by increasing participants’ knowledge of the harm associated with risky behaviors such as injection drug use and unprotected sex. Programs are designed to engage participants in a respectful, non-judgmental manner, to build trusting relationships between staff and program participants, and to increase the likelihood of gradual behavior change over time.